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Office Manager for a New Sports Medicine Practice New York

Office Manager for a New Sports Medicine Practice

Part Time • New York
Benefits:
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

About the Practice
We are assisting in the launch of a high-end, non-surgical orthopedic clinic in Downtown Manhattan, led by a well-known, highly respected MD. The practice will focus on conservative orthopedic care, advanced non-operative solutions, and an exceptional patient experience built on trust, clarity, and operational excellence.

This job posting is on behalf of another physician-owned practice and not the recruiting entity itself.

Position Overview
The Office Manager will play a foundational role in opening and scaling the practice. This individual will oversee daily operations, build and implement systems, lead staff, manage insurance and billing workflows (including Cash an Out-of-Network processes), and actively support sales, patient conversion, and marketing efforts.

The role will begin part-time during the launch phase, with a clear transition to full-time as the clinic grows.

Key Responsibilities
Practice Launch & Operations
  • Support the opening and stabilization of a new non-surgical orthopedic practice
  • Develop, document, and implement Standard Operating Procedures (SOPs) across:
    • Front desk operations and patient intake
    • Scheduling and patient flow optimization
    • Insurance verification and authorization workflows
    • Out-of-Network billing and reimbursement processes
    • Financial discussions and payment collections
  • Ensure smooth clinic operations in a busy, fast-paced medical environment
  • Perform other duties and operational tasks as required by the practice owner to support the success and growth of the clinic
Insurance, Billing & Revenue Cycle Management
  • Manage Out-of-Network (OON) insurance workflows, including:
    • Insurance verification and benefits interpretation
    • Pre-service patient education regarding OON benefits
    • Communication with insurance carriers
    • Coordination of claims, reimbursements, and patient balances
  • Serve as a primary point of contact for insurance communication and issue resolution
  • Ensure compliance, accuracy, and efficiency in all insurance-related processes
  • Support cash-pay and hybrid insurance models common in non-surgical orthopedic practices

Leadership & Team Management
  • Hire, train, and manage front desk and clinical support staff
  • Establish expectations, accountability, and performance standards
  • Provide hands-on leadership in a startup environment
  • Serve as a communication bridge between providers, staff, and ownership

Sales, Patient Experience & Growth
  • Actively support patient conversion and retention, including:
    • Explaining treatment plans and non-surgical options
    • Handling financial conversations with confidence and empathy
    • Addressing patient concerns related to Out-of-Network coverage
  • Implement sales-oriented front desk processes to maximize case acceptance
  • Monitor operational and revenue-related KPIs

Marketing & Business Development
  • Assist with practice marketing and growth initiatives, including:
    • Referral coordination and relationship management
    • Community outreach and local partnerships
    • Support of digital reputation and patient follow-up systems
  • Ensure all patient-facing communication aligns with a premium medical brand

Required Qualifications
  • Minimum 5-6 years of experience managing a busy medical clinic
  • Extensive experience with Cash Transactions and Out-of-Network insurance billing, verification, and insurance communication
  • Proven ability to create and implement SOPs from the ground up
  • Strong leadership, communication, and problem-solving skills
  • Demonstrated sales ability and comfort with treatment and financial discussions
  • Highly organized, adaptable, and comfortable in a startup environment
  • Flexible availability during launch phase (part-time transitioning to full-time)

Preferred Qualifications
  • Orthopedics, sports medicine, pain management, or concierge medical experience
  • Experience launching or scaling a medical practice
  • Healthcare marketing or business development exposure
  • Familiarity with the NYC healthcare and insurance landscape

Schedule & Compensation
  • Part-time initially, transitioning to full-time
  • Flexible hours required during the startup phase
  • Competitive compensation based on experience
  • Long-term leadership and growth opportunity

Ideal Candidate Profile
  • This role is best suited for a senior clinic operator who:
  • Understands both clinical operations and revenue generation
  • Is confident managing Cash and Out-of-Network insurance models
  • Thrives in high-expectation, physician-led environments
  • Takes ownership and builds systems that scale

Compensation: $35.00 - $40.00 per hour




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